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The perfect complement to Premier Pet Care Plans and Post2Pet services, the newly designed communication platform enables you and your clients to perfectly manage all Pet Health Plan and Home Delivery updates, transactions/orders, and appointment bookings.
Better yet, the technology works within your existing clinic infrastructure and will streamline all your client communication, improving the overall experience and satisfaction.
Benefits to my practice
Communication
A faster way to communicate critical detail, delivery tracking and prescription updates. Engage, respond and solve queries quicker with our 2-way chat function.
Convenience
Available to download today, Vet2Pet allows your clients to interact with their Pet Health Plan & Home Delivery service on their terms, giving them information at their fingertips.
Integration
View, manage and amend all Pet Health Plan & Post2Pet details seamlessly. The technology works with your existing portal and digital sign up.
Client Satisfaction
Listen to your audience. Research shows that more than 50% new pet owners are now under the age of 35 and looking for a digital solution.
Time Pressure
Designed to relieve the administrative pressure on your clinic, enabling you to connect with your clients, share updates and manage their health plans / home delivery with minimal effort.
Added Value
Take advantage of additional staff training and our pet care library, bringing your clients news, advice, instructional videos and more.
FAQs
The app is a communication platform designed to help you and your clients keep up to date with everything they need to know. It can drastically cut down on inbound and outbound calls, make payments more streamlined and improve the overall client experience. The app gives your clients another communication channel with you. You control how much it offers but the functionality it can provide includes: a.Appointment bookingb.Medication/ food orderingc.In-patient updatesd.2-way chate.Healthcare plan information and updatesf.In-app Payments g.News updates
The Vet2Pet app is designed to relieve the administrative pressure on your clinic and your time, enabling you to connect with your clients, share updates with ease and manage their health plans / home delivery with minimal effort. Research suggests that 42% of Monday morning calls go unanswered, with Vet2Pet, you will be able to connect to pet owners while allowing them to self-serve as much as possible with information at their fingertips, decreasing in-practice phone calls / communication.
This is at the discretion of your practice and how you wish to service your clients. Inbound messages via the two-way chat are available 24 hours a day, and your staff can access their login using a link from any internet device, should they choose to. If you decide to wait until your staff are within working hours, all messages will be visible in the inbox, in date and time order.
You can pick and choose exactly how many notifications you receive but some of the most important ones include details regarding, delivery date, dispatch information, payment requests and details of your pet health plan.
Yes. The Vet2Pet app integrates with Vetstoria to request appointment bookings.
The app is not designed to replace face-to-face contact, it simply allows both the clinic and client with another option to interact and be more efficient.
Find out more
Industry Statistics
40%
of pet owners want to interact with their practice ‘out of hours’ *Published by ‘Vetstoria’.
59%
of new pet owners are now under the age of 35 and looking for a digital solution *Published by ‘globalpetindustry.’
£4k
The average potential revenue generated by one dog to your practice and what you stand to lose by missing one call *Published by ‘Battersea.’
"Thank you to Premier Vet Alliance for providing all the support we have needed to be able to offer our valued clients the best protection and preventative treatments for their pets at an affordable monthly cost."
Sharon Wood
Valley Vet Care
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