Welcome to our Access Hub Page
LW Theatres is dedicated to understanding the potential access requirements of all people visiting and working in our venues. Our commitment to improving accessibility is long term and extends across all areas of our business. We recognise our responsibility to identify barriers to accessibility and undertake to remove these wherever possible.
How to Book
By Phone
Please call 020 3925 2998 to be put through to the relevant Box Office. Our phone lines are open from 10am to 5:30pm, Monday to Saturday. Lines can be very busy in the morning, so it’s often easiest to reach us in the afternoon.
In Person
The London Palladium, Adelphi Theatre, Gillian Lynne Theatre, and His Majesty’s Theatre Box Offices are open from midday on show days. Theatre Royal Drury Lane and the Cambridge Theatre Box Offices are open daily from 10am.
By Email
Please email: access@lwtheatres.co.uk and a member of the Box Office will get back to you as soon as possible. Please also provide a contact telephone number in your email.
Online
Members of the LW Theatres Access Scheme can book tickets for a companion, and Personal Assistant tickets online for all our Resident Musical productions as well as for most Gigs and Concerts. For a step by step guide on how to book online please visit our Access Scheme Page. Details about becoming a member of the LW Access scheme can be found here on our LW Access Scheme page.
LW Theatres Access Scheme
The LW Access Scheme is designed for those who need additional assistance to services within our theatres.
More Information
Gala Pro
GalaPro
We’ve partnered with GalaPro – a revolutionary app for accessibility, to enjoy the show with subtitles, audio description and closed captioning.
FIND OUT MORE
Assisted Performances
You can see all of our currently scheduled assisted performances below. Click on the performance to be taken directly to the booking page.
2024 & 2025
BSL Signed
HELLO, DOLLY! | Thursday 12 September at 7.30pm – book now
Back to the Future | Sunday 15 September at 3pm – book now
Matilda | Saturday 16 November 2024 at 2.30pm – Book Now
The lehman trilogy | Saturday 16 November 2024 at 1pm – Book Now
Robin Hood – Tuesday 31 December at 1pM – BOOK NOW
Matilda | wednesday 5 march 2025 at 2.30pm – Book Now
Matilda | thursday 1 may 2025 at 7pm – Book Now
My neighbour totoro | saturday 27 September 2025 at 2pm – Book Now
Captioned
HELLO, DOLLY! | Thursday 5 September 2024 at 7.30PM – BOOK NOW
Matilda | Wednesday 25 September 2024 at 2pm – Book Now
The Lehman Trilogy | MONDAY 28 OCTOBER 2024 at 7pm – book now
Matilda | Saturday 23 November 2024 at 2.30pm – Book Now
The Lehman Trilogy | saturday 7 december 2024 at 1pm – book now
Robin Hood – Friday 10 January 2025 AT 7:30pm – BOOK NOW
Matilda | Saturday22 march 2025 at 2:30pm – Book Now
My neighbour totoro | saturday 17 may 2025 at 2pm – Book Now
Matilda | sunday 18 may 2025 at 3pm – Book Now
My neighbour totoro | sunday 20 july 2025 at 2pm – Book Now
My neighbour totoro | saturday 16 august 2025 at 2pm – Book Now
My neighbour totoro | sunday 12 october 2025 at 2pm – Book Now
Audio Described
HELLO, DOLLY! | WEDNESDAY 4 September 2024 at 7.30PM – BOOK NOW
Matilda | Wednesday 2 October 2024 at 2pm – Book Now
Matilda | sunday 17th november 2024 at 3pm – Book Now
The Lehman Trilogy | saturday 30 november 2024 at 1pm – book now
The Lehman Trilogy | friday 3 january 2025 at 7pm – book now
Robin Hood – Thursday 9 January 2025 at 7:30pm – BOOK NOW
Matilda | sunday 23 march 2025 at 3pm – Book Now
Matilda | saturday 17 may 2025 at 2:30pm – Book Now
My neighbour totoro | sunday 18 may 2025 at 2pm – Book Now
My neighbour totoro | saturday 19 july 2025 at 2pm – Book Now
My neighbour totoro | sunday 17 august 2025 at 2pm – Book Now
My neighbour totoro | saturday 11 october 2025 at 2pm – Book Now
Autism Friendly/Relaxed
My neighbour totoro | saturday 27 September 2025 at 2pm – Book Now
Chilled
Matilda | Sunday 3 November 2024 at 3pm – Book Now
Matilda | wednesday 2 april 2025 at 2pm – Book Now
My neighbour totoro | thursday 3 july 2025 at 2pm – Book Now
Our Theatres
Select a theatre below to find out theatre specific information such as how to get to the the theatre, individual building facilities and access to seating.
Adelphi Theatre
Cambridge Theatre
Gillian Lynne Theatre
His Majesty’s Theatre
The London Palladium
Theatre Royal Drury Lane
Our Shows
Select a show for show specific information such as content warnings, visual guides and direct booking links for scheduled assisted performances.
For show specific information on performances in our Concerts & Events seasons please visit the individual show page.
Back to the Future: The Musical
Frozen The Musical
Hello Dolly
The Lehman Trilogy
Matilda The Musical
Phantom of the Opera
Robin Hood
Treat yourself to a Gold Experience – perfect for a special occasion or to simply add even more sparkle and style to your night. Our renowned Red Coats will host you with exceptional service, ensuring you have a truly unforgettable experience and feel like a star.
If you’re looking to book one of our Gold Experiences please contact our hospitality team and they will be able to ensure your visit is extra special, and catered specifically for you.
EMAIL THE HOSPITALITY TEAM
LW Theatres Access Policy
Customers with Access requirements will be able to purchase a ticket in the price band of their choice, subject to availability.
One additional companion ticket will be made available at the same price paid by the customer with Access requirements, subject to availability. Any additional tickets required in the suitable area will be chargeable at the standard admission rate.
Exchanges and Refunds
Customers who notify LW Theatres, at least 2 hours in advance of their booked performance, that they are unable to attend due to a reason directly related to their access requirements will be able to either exchange their tickets to another performance or offered a refund. Refunds will be limited to the face value of the ticket, excluding any booking fees and cannot be issued once the performance has begun.
